Effective Date: [01-01-2025]
At Xayans.com, we want to ensure that you are completely satisfied with your experience. If you are not satisfied with your purchase or service, we are here to help. Please read our Refund Policy carefully to understand your rights and our refund procedures.
1. Eligibility for Refunds
Refunds will be granted under the following circumstances:
Defective or Damaged Products: If you receive a product that is damaged or defective, you can request a refund or exchange within [number of days, e.g., 30 days] of receiving the item.
Incorrect Items: If you receive an incorrect item, we will provide a full refund or exchange, provided the request is made within [number of days, e.g., 30 days].
Subscription Services: If you have subscribed to our services and are dissatisfied, you may request a refund within [number of days] from the date of the initial purchase. After this period, no refunds will be issued.
2. How to Request a Refund
To request a refund, please follow these steps:
Contact Us: Reach out to our customer support team at [Your Contact Email] or [Your Contact Number] with your order number and the reason for the refund request.
Return the Product (if applicable): If your refund request involves a product, you may be asked to return the item to [Your Return Address]. Please ensure that the item is unused, in its original packaging, and in resalable condition.
Refund Processing: Once we have reviewed your request and received any necessary items, we will process your refund. The refund will be issued to the original payment method used at the time of purchase.
3. Refund Exceptions
Refunds will not be granted in the following cases:
If the refund request is made after the specified period.
If the product or service is used or damaged by the customer after receipt.
For digital products or downloadable content, unless the product is faulty or not as described.
4. Refund Processing Time
Once your refund is approved, we will process it within [number of days, e.g., 7-10 business days]. Please note that the time it takes for the refund to appear in your account may vary depending on your payment method and financial institution.
5. Non-Refundable Fees
Certain fees, such as shipping charges, processing fees, or taxes, may not be refundable. Please review the details of your order carefully before completing your purchase.
6. Exchanges
If you would prefer to exchange a product rather than receiving a refund, we are happy to assist you. Please follow the same procedure as the refund request, and we will arrange for the exchange as per availability.
7. Contact Us
If you have any questions or need assistance with a refund request, please contact our customer support team at xayans.com
